The Premium Upgrade offers 1 year unlimited professional support by our Professionals to help you fine tune or optimize your hearing experience for up to two iHEAR devices (iHEARhd, iHEARmax, or Eva). It includes EarPing (Remote Programming by a Professional). The plan is fully refundable along with your hearing device within the 45-day trial period. This plan must be selected at the initial purchase of the hearing device.
EarPiNG connects you to a Professional who can remotely customize your hearing device.
– EarPiNG enables iHEAR's Professionals to "ping" your hearing aid anywhere over the Internet to adjust the settings.
– Chat online or by phone with Professionals to interactively optimize your web-enabled hearing aid.
EarPiNG is the latest addition to iHEAR's telehealth platform, which offers you comprehensive online tools to manage your hearing care—from hearing screening to self-programming of your hearing device—all from the convenience of home. EarPiNG is the first telehealth service offered directly by a hearing aid manufacturer to improve access and affordability of hearing healthcare.